Applicable Privacy Laws & Acts LECA complies with the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which amends the Privacy Act 1988 (Cth) and is bound by the Australian Privacy Principles (‘APPs’) set out in that Act. The APPs establish minimum standards for the collection, use, disclosure and handling of personal information. They apply to personal information in any form, including electronic and digital form. The APPs can be accessed at the website of the office of the Australian Information Commissioner: www.privacy.gov.au.
LECA is also subject to and complies with other laws relating to the protection of personal information. LECA’s direct marketing activities must also comply with the Do Not Call Register Act 2006 (Cth) and the Spam Act 2010 (Cth). If LECA collects health information, it may be required to comply with statutory requirements relating to health records.
Personal Information that we may collect
We may collect the following types of personal information (including historical information):
How we collect your Personal Information
We collect Personal information which is in accordance with the Act. We collect your personal information directly from you unless it is unreasonable or impractical to do so. When collecting personal information from you, we may collect it in ways including:
If you do not provide us personal information as mentioned in this document:
How we use your personal information
We collect your personal information in order to offer you our products and services through our various business functions. We collect, hold, use and disclose your personal information for the following purposes:
If you do not wish to be contacted by us for promotional and marketing activities, to provide you our services and / or any special offers (whether it be through electronic media or otherwise), or if you wish to unsubscribe from any of our newsletters or subscriptions, please do let us know by calling us on 1300695322.
Sharing your personal information
To operate our business and to meet your requirements, we may provide your information to:
Our workers, clients, contractors and other third parties with whom we have commercial relationships for sales, business, installation, maintenance, billing and customer support services (including debt collecting agencies, credit reporting agency if the Customer fails to pay the invoice as per the Credit Reporting Code of Conduct, government or regulatory authorities).
Third parties mentioned above could be located within/outside Australia.
While these third parties will often be subject to privacy and confidentiality obligations, if the third party is based overseas then their obligations may differ from Australian privacy laws & LECA will not be accountable for the third party under the Privacy Act. The Customer may not be able to seek redress under the Privacy Act.
Accessing and updating your personal information
You may request to access your personal information by contacting us. When providing this information we will liaise with you to find a suitable method of providing this data.
In case we cannot provide your personal information on account of it interfering with the privacy of another or resulting in confidentiality breaches, we shall provide you the reasons for doing so.
You may contact us to update, change, correct, or add to your personal information and we will make these changes for you where applicable.
Protection of your personal information
We have processes and training in place to make sure your personal information is secure and guarded from misuse and loss, or from access by unauthorized personal. Your information may be stored electronically or in hard copy.
Any information no longer required, is destroyed.
While we will strive our best to protect the security of your personal information, information supplied over the internet, due to its intrinsic risk, may be intercepted during the transmission and as such, will be considered transmitted at your own risk.
How to make a complaint
If you have any complaints about how we handle your personal information, or you believe your privacy has been interfered kindly contact our Customer Service Officer at:
Address: Level 1, 3 Bowen Crescent, Melbourne, VIC 3004
Our Customer Service Officer will duly investigate the matter and notify you with the facts of the complaint and the scope of our investigation. Where relevant we will also provide information on courses to rectify the situation.
If it appears that there has been an interference with your privacy by a person other than a representative of LECA, the Customer Service Officer may have to discuss your complaint with that person in an attempt to resolve it.
Should you be dissatisfied with the outcome of your complaint, or if you do not receive a response to your complaint within 30 days, you may raise a complaint to the Office of the Australian Information Commissioner (OAIC). Complaints to the OAIC must be made in writing and if at all possible use the online Privacy Complaint Form available at https://forms.business.gov.au/smartforms/landing.htm?formCode=APC_PC